Job Description:
We are seeking a highly experienced Service & Quality Manager with a strong background in the auto component industry to lead our service and customer quality teams. The ideal candidate will have at least 12-15 years of experience in the service field, with a minimum of 3-4 years in a leadership role. This role requires expertise in managing customer quality, warranty processes, and product improvements, with a deep understanding of the automotive service industry.
Key Responsibilities:
- Lead the service team to manage customer quality and field warranty management for automotive components.
- Collaborate with OEM service and quality teams to ensure high standards of customer service and product quality.
- Drive product quality improvement initiatives and coordinate corrective actions for any customer issues or product failures.
- Monitor warranty processes and ensure all necessary data is collected and analyzed for warranty management.
- Provide leadership, direction, and mentorship to the service team, ensuring their development and performance.
- Develop and implement action plans based on data analysis to resolve customer complaints and issues.
- Generate and analyze MIS reports, competitor evaluations, and other performance reports related to field service and warranty claims.
- Utilize ERP systems and advanced tools to track and report on warranty management and service performance.
Key Qualifications:
- Education: BE/B Tech in Mechanical Engineering or related field (Preferred).
- Experience:
- Minimum 12-15 years of experience in the service industry, with at least 3-4 years in a leadership role, specifically managing customer quality in the auto component industry.
- Experience working with OEM service teams and managing field warranty processes.
- Strong expertise in customer service processes, quality improvement, and aftermarket services.
