Purpose of the Role
To drive sales operations excellence through effective Order-to-Cash management, SAP process governance, MIS automation, business reporting, and cross-functional coordination, ensuring seamless execution of sales plans and customer commitments.
Key Responsibilities
1. Order-to-Cash (O2C) Management
- Coordinate end-to-end Order-to-Cash processes across customers, sales teams, warehouses, plants, and finance.
- Monitor daily order inflow, dispatches, billing, receivables, and customer service levels.
- Ensure timely execution of customer schedules and delivery commitments.
- Track order fulfillment performance and proactively resolve execution bottlenecks.
- Support collections follow-up and working capital improvement initiatives.
2. Sales Operations Management
- Support daily, weekly, and monthly sales planning activities.
- Coordinate with OE, Aftermarket, Production, Warehouse, and Logistics teams.
- Monitor sales performance against plans and customer requirements.
- Drive operational discipline through structured review mechanisms.
3. SAP Governance & Process Management
- Act as key business coordinator for Sales and Marketing SAP processes.
- Ensure accuracy and integrity of sales-related master data and transactional data.
- Coordinate SAP enhancements, user requirements, testing, and implementation support.
- Drive continuous process improvement through SAP utilization.
4. MIS Automation & Business Reporting
- Develop and maintain Power BI dashboards and automated MIS reports.
- Enhance reporting efficiency through automation and standardization.
- Generate management reports, performance dashboards, and KPI scorecards.
- Support digital transformation initiatives within the commercial function.
5. Management Reviews & Governance
- Coordinate HOD Reviews, Monthly Business Reviews, and leadership presentations.
- Consolidate and analyse sales, customer, and operational data.
- Track action items and support review closure mechanisms.
- Ensure timely availability of management information.
Educational Qualifications
- Bachelor’s Degree in Engineering, Commerce, Management, or related discipline.
- MBA preferred.
Experience
-
5-8 years of experience in Automotive OEM/Tier-1 industry.
- Hands-on experience in:
- Sales Operations
- SAP SD Module
- Order-to-Cash Processes
- Power BI
- MIS & Reporting
- Customer Coordination
Key Skills
- SAP SD
- Power BI
- Advanced Excel
- Sales Operations
- Order-to-Cash Management
- Business Reporting
- Customer Coordination
- Analytical Skills
- Cross-functional Collaboration
