Job Description:
We are looking for an experienced Service Engineer to join our team and support the management of customer quality, field service, and warranty processes for automotive components. The ideal candidate will have a strong background in automotive service, troubleshooting, and product support. This role requires expertise in providing technical support, managing field services, and ensuring customer satisfaction with a deep understanding of automotive component functionality and quality standards.
Key Responsibilities:
- Provide on-site support and troubleshooting for automotive components at customer locations or service centers.
- Work closely with the service and quality teams to manage warranty claims, identify root causes, and drive product improvements.
- Perform product inspections, diagnostics, and repairs, ensuring high standards of service and quality.
- Collaborate with OEM service teams to ensure customer satisfaction and address technical issues efficiently.
- Assist in the identification of product failures and communicate findings to the product development and quality teams.
- Ensure timely and accurate completion of service reports, documenting service activities, findings, and customer feedback.
- Support the development of customer service processes and standards, ensuring consistent and high-quality service delivery.
- Utilize ERP and diagnostic tools to track service activities, warranty claims, and performance data.
- Provide technical support to customers and the internal service team, offering solutions for technical and operational issues.
- Help train and mentor junior engineers, ensuring team development and the delivery of quality service.
- Assist in generating and analyzing performance reports related to service efficiency, warranty management, and customer satisfaction.
Key Qualifications:
- Education: BE/B Tech in Mechanical Engineering, Automotive Engineering, or related field (Preferred).
- Experience:
- Minimum 3-10 years of experience in automotive service or a related technical field.
- Hands-on experience in troubleshooting, maintenance, and repair of automotive components.
- Familiarity with warranty management and customer service processes in the automotive sector.
- Strong knowledge of automotive systems, parts, and components.
- Experience with diagnostic tools, ERP systems, and service management software.
- Excellent communication and interpersonal skills to interact with customers and internal teams.
- Ability to work independently and manage service tasks efficiently in the field.
- Problem-solving skills and attention to detail to handle complex technical issues.
- Willingness to travel as required for on-site service tasks.
Preferred Skills:
- Experience working with OEMs or Tier 1 suppliers in the automotive industry.
- Certification or training in automotive diagnostics and repair is a plus.
- Knowledge of industry standards for automotive service and quality.
